Refund Policy

aiLearning Challenge registration · Version 2026-10-15 · Effective 15 October 2026

Private schools pay a registration contribution to register in an edition of the aiLearning Challenge. This policy explains what happens to it if plans change, on your side or ours. It forms part of our Terms of Sale.

Cancellation by the school: full refund before preparation begins

You can cancel your registration and get the whole contribution back if you write to us before your educators begin the preparation program for the edition. We tell you by e-mail the date on which your educators’ preparation begins.

Once that preparation has begun, the contribution is not refundable: it pays for the preparation, the Gym sessions and the accompaniment already reserved for your school. Instead, you may keep it as a credit toward the registration of your school in a later edition of the aiLearning Challenge, if you ask for it within 12 months.

Cancellation or postponement by us

• If we cancel the edition, you get a full refund of everything you paid.
• If we postpone the edition or change its date, we tell you as soon as we know. You may keep your registration for the new date or, if it does not suit you, ask for a full refund within 30 days of our announcement.
• If we decline your registration after you have paid, you get a full refund.
• If the edition cannot take place as planned for reasons beyond anyone’s control (for example a natural disaster or an order of the authorities), we offer a new date or another format; if you do not accept it, you get a full refund.

If the law treats you as a consumer

Registration is for schools and institutions. If the law of your country nevertheless treats you as a consumer:

• in the Dominican Republic, you have a reflection period of at least 3 business days after you pay, during which you can cancel and get the whole contribution back;
• in the European Union, you may withdraw within 14 days of paying without giving a reason, by writing to us; if you ask us to start the service within those 14 days and then withdraw, you pay for the part already provided, in proportion, and we refund the rest within 14 days.

Waivers and public schools

Public schools and schools with a confirmed waiver pay nothing, so there is nothing to refund. Please still tell us if you cancel, so the place can go to another school.

How to request a refund, and how it is paid

1. Write to business@ailearning.global from the school’s e-mail, with the name of the school, the edition and, if you have it, the invoice number.
2. We acknowledge your request within 2 business days and confirm the refund, or the reason it does not apply, within 10 business days.
3. Card payments are refunded by the US company to the same card, through Stripe; banks usually take 5 to 10 business days to show it.
4. Payments by transfer or check are refunded by the Dominican company by bank transfer to the account the payment came from, with the corresponding credit note (nota de crédito) for the tax receipt. If that account can no longer receive it, we agree another account with the school in writing.
5. A full refund returns the whole contribution: we carry any payment-processing fee.

Card disputes

If you disagree with a card charge, please write to us first: we can usually solve it faster. If you open a dispute with your bank, see section 9 of the Terms of Sale.

Questions

business@ailearning.global · WhatsApp +1 (849) 265-2665. If you disagree with our answer, see section 12 of the Terms of Sale.